REFUND POLICY

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at howardmarkc@icloud.com. If your return is accepted, we will email you instructions on how and where to send your package. Items are returned at the customers expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at howardmarkc@icloud.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Your statutory rights remain unaffected.

Unfortunately, we cannot accept returns or exchange  for personalised items in line with distance selling rules. Please ensure you check spelling and wording when ordering personalised products.


Exchanges
Where we have approved an exchange please follow the instructions from our customer service team.


Refunds
We aim to not just meet but exceed the levels of customer service that our customers deserve. We are pleased to offer a straight forward cancellation policy, which is in addition to your statutory rights
Should your purchase disappoint in any  way please can you notify us before, or within 7 days after delivery. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. The cost of returning any order is the sole responsibility of the customer. Please note that the shipping cost of all products (From us to customer) is not refundable, and will not be included when refunding an order. We do not refund or exchange personalised items. 

 

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